Canon’s marketing shift aims for the smartphone generation

Canon is in trouble, and the company knows it. While still renowned for making top-quality cameras, it is losing relevance even as its consumers grow more obsessed with photography. 

Last year, Canon’s total digital camera sales declined 12%, thanks to a 22% drop in compact camera sales. 

“The market has changed and Canon’s competitive set has been redefined from Nikon and Sony towards Apple, Samsung and even Snapchat,” Lee Bonniface, Canon’s EMEA marketing director, admits. “We knew we either had to become a niche business for the photography geeks or we could reposition ourselves into a brand millennials connect with.”

It’s a challenge that Canon has been tackling from within. In September 2014, company veteran Bonniface was promoted to EMEA transformation director, tasked with changing Canon from a product-centric business to a consumer-centric one. Bonniface continues to hold this post after he became marketing director last year. 

He says: “We had to ask: how do we coexist with smartphones and embrace the new imaging world?” 

Canon has been building more direct capabilities so that it could be closer to consumers. It acquired services such as photo-sharing platform Lifecake and London print start-up Canon also rolled out Irista, a cloud-based image management platform that stores files at full resolution. 

“Customers want the world to be simple and we have to make our products and services more simple to engage with,” Bonniface explains. “Our offerings are now focused around: shoot, remember, share.”

Canon has also been investing in a stronger CRM platform, supported by Salesforce, and establishing ecommerce portals in 19 markets.

“Now we have the capability, it’s time to talk to consumers,” Bonniface says. “It’s time we started to talk about the brand as a visual storytelling brand. As one that helps consumers tell the stories they need to tell.”

This week, Canon launched a multi-phase brand campaign called “Live for the story” across 19 EMEA markets. It is spearheaded by a 60-second TV spot, “Boundaries”, that Bonniface says is very different from anything Canon has ever done. 

The campaign was created by VCCP, which was appointed to the account in October last year

Its lack of a strong product push is deliberate, Bonniface says: “Our relationships used to start with a customer when they bought one of our cameras or printers. But if we’re helping them take a better photo on their smartphone through tips on Irista, or letting them print a photo-book with a click of a button, we have an entry point.”

Millennials think of Canon as a camera brand, he continues: “They think: ‘I can do everything on my phone, why do I need an expensive extra device?’ By nudging people along their photo-storytelling journey, they may see the limitations around smartphones.”

Bonniface and the team at VCCP have given a lot of thought to the messages conveyed by the ad, from the spotlighting style to the…

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