Downtown Grand Hotel & Casino Cashes In on Total Guest Value with Profit Optimization Solution from The Rainmaker Group

Downtown Grand Hotel & Casino

Downtown Grand Hotel & Casino (Downtown Grand), a newly renovated urban resort located in the heart of downtown Las Vegas, has bolstered its revenue management processes and profitability through the successful implementation of The Rainmaker Group’s (Rainmaker) guestrev® solution. Downtown Grand recently deployed guestrev® to more accurately and strategically set rates and pricing for various guest and player segments, by analyzing total guest value to the property. guestrev® is built on Rainmaker’s total guest valuation methodology, that analyzes guest spend for the entire property or enterprise, including room, gaming, entertainment, F&B, spa, retail, etc. guestrev® ensures that room rates reflect not just a guest’s expected room revenue, but also the total profitability of each guest segment, including various player levels in the casino. Sophisticated optimization algorithms factor-in both revenues and costs, resulting in top- and bottom-line growth and rapid ROI after implementation.

When the Downtown Grand’s revenue management team first began the process of selecting a revenue management technology provider, they focused on finding an all-encompassing solution that would not only aid in yielding rates, but one that could also easily integrate with the property’s existing casino management system and PMS. This was a major focus for the property, as its primary need was to implement a solution that could integrate data from both systems to provide a comprehensive view and understanding of guest value, by segment and individual spend.

“Originally, we were using manual revenue management and pricing strategies, which proved to be tedious and time consuming,” said Alex Kadota, director of revenue management at Downtown Grand. “The ability to implement price changes effectively comes from having a deep understanding of the market. We needed to gain a clear view into the science behind yielding and this called for a system that could help us lay out all of the varying, multi-dimensional sets of data, to allow us to understand them on a deeper level.”

After looking into a competing platform, the Downtown Grand turned to Rainmaker for several reasons. Most importantly, the Rainmaker team was able to create a seamless integration between guestrev®, Downtown Grand’s PMS, and its gaming system. In addition, Rainmaker’s impressive track record throughout nearly two decades in business and the level of customer service and support that was provided during the entire process were of equal importance for the Downtown Grand team.

“Rainmaker has an impeccable reputation in the industry, and we wanted to work with someone who has had marked success at various other…

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