Prince William County Service Authority Goes Live with Woolpert-Implemented Permitting and Asset Management System

Woolpert and the Prince William County Service Authority (PWCSA) team implemented and recently went live with the Cityworks Server PLL (Permits, Licensing and Land) and Cityworks Asset Management System (AMS) suite for the PWCSA’s Engineering and Planning Department.

The suite, integrated with the Cayenta billing system and JD Edwards financials, was the first phase of a project focused on new development projects and their respective contributed assets.

The PWCSA oversees more than 2,200 miles of pipeline and services nearly 90,000 customers. Located in one of the fastest growing Washington, D.C., suburbs, there is an ever-increasing development demand that directly impacts PWCSA’s ability to provide timely customer service and effectively manage its infrastructure.

This implementation took 13 months to complete and went live at the end of February. Since that time, the PWCSA has reported its intentions to expand the Cityworks suite to its Operations and Maintenance, Management and Budget, and Environmental Services and Water Reclamation divisions.

“Even though we’ve only been using the software live for a few months, our users are already seeing the benefits of having all of our permitting and inspections data in one place,” said Adam Shinal, PWCSA asset manager and Cityworks administrator. “The organizational transparency it provides is great, and using one central database for reporting purposes instead of rounding up a myriad of Excel spreadsheets and Word documents is a big time-saver. Having a real-time link between the office and inspectors in the field is also very helpful.”

Beginning in late 2015, Woolpert began working with PWCSA’s Engineering and Planning Department to define its existing and future business processes. Originally, the project scope was to implement only the Cityworks PLL module; however, after completion of the business processes, Woolpert recommended that PWCSA add the Cityworks AMS module to provide additional required functionality for its end-users. This resulted in PWCSA utilizing both of the PLL/AMS modules to manage its development and work responsibilities for the department.

The Cayenta integration developed by Woolpert references specific tasks within the PLL business process workflows to trigger the creation of customer billing accounts following account creation, meter set and final occupancy inspection activity.

The JD Edwards integration leverages custom tables developed by PWCSA to facilitate the appropriate staging of financial information throughout the development review process.

PWCSA provided Shinal as an asset manager to assist with the project, and he has not only participated heavily in the overall project but also has contributed valuable information and application development to assist with the success of the integration. Shinal and…

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